Contact Us
We’re here to help! We are dedicated to providing world-class service before, during, and after your visit. We welcome all enquiries, feedback, and comments regarding your experience.
Feedback, Visit-Related, & General Enquiries
Email (for all feedback and visit-related matters):
guestsupport.slsydney@merlinentertainments.biz
Please send any feedback about your visit to the email above so our team can investigate and respond appropriately.
Submitting Feedback About Your Visit
If your feedback is about your visit, please contact us within 6 weeks, as we are unable to assist after this period.
To help us respond fully, please include:
Title
Full Name
Address
Telephone Number
Proof of purchase (ticket, receipt, or bank statement). If emailing, attach a scan or provide your order number.
To support our environmental commitments, we only accept feedback in electronic form.
Please allow up to 7 working days for a response while necessary investigations take place.
Thank you for taking the time to contact us.
General Enquiries Only
Phone: (02) 9333 9200
Hours: 9:00 AM – 5:00 PM AEST, 7 days a week
This phone line is for general guest enquiries. Feedback about your visit must be submitted via email. Marketing & Events contact is below.
Functions & Events
Phone: (02) 9066 4095
Webform: Bespoke Catering Sydney
Press Enquiries (Media Only)
Merlin AU Press Office: mediaenquiriesnsw@merlinentertainments.com.au
Blogger & Influencer Opportunities
Complete the online form Influencers Join | SEA LIFE Sydney Aquarium to be considered for relevant opportunities.