We want every guest to have a memorable day out with us, and we’re always grateful when guests take the time to share their experience.
If you would like to raise formal feedback about your visit, please submit this to us in writing. This helps us make sure your comments are logged correctly, reviewed by the right team, and responded to with care.
How to Contact Us
You can contact us by email using our contact email:
guestsupport.slsydney@merlinentertainments.biz
To help us review your feedback, please include as much detail as possible in your message.
What to Include
When submitting your feedback, please include:
- Your full name
- Your preferred contact details
- The date of your visit
- Your booking reference or order number, if available
- A copy of your tickets, receipt, or order confirmation
- A clear summary of your experience and what you would like us to review
What Happens Next
Once your feedback has been received, our team will review the details and direct it to the most appropriate department.
We aim to respond within 7 days, although some matters may take a little longer if further investigation is needed.
Thank you for taking the time to share your experience with us. Your feedback helps us continue creating better, more memorable moments for every guest.