Booking Help

Online Booking Help

• I need help with my Immersive Gamebox booking
• Do you accept cash?
• I bought tickets for the wrong SEA LIFE location, what should I do?
• Can I book tickets over the phone?
• What payment cards do you accept for an online booking?
• I have received an error message when making a booking?

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Tickets & Confirmations

• I accidentally purchased duplicate tickets. What should I do?
• I have booked my tickets online, but not received an e-mail confirmation?
• What if I need to collect my tickets but I do not have the card I used to purchase?

Amending a booking

• Can I change the time/date of my booking?
• I can’t change my booking on the booking portal – what should I do?
• Can I cancel my booking/get a refund?
• I need to remove/add tickets to my order
• Can I make a provisional booking?