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Use our Order Lookup tool here. – Enter the details you used when booking to see if you can retrieve your tickets online.
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Wait at least one hour – Confirmation emails can sometimes be delayed, especially during busy periods.
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Check your spam and junk folders – Emails occasionally get filtered by email providers.
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Check which email address you used – If you paid using Apple Pay, Google Pay or a similar service, the booking may have been made under a different email address linked to that account.
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Check that your payment went through – Confirm with your bank or payment method that the transaction was successful.
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Call us – If you still haven’t received your email after completing the steps above, contact our team. (02) 9333 9200